* Please allow 'Upload log' when you send us
feedback. It helps to analyze and solve the issue.
If you come across call voice problems like
unclear voice, lag, noise, or can't even hear
anything, please try the solutions as below:
1. Check whether the earphone works well.
You may test it by pulling out the earphone and
insert it again. Alternatively, you can check if
the speaker works well during the call.
2. Check whether the network is good or not.
Audio call requires a good-quality network,
otherwise the call may be affected. Please try
to call under a better network environment.
By the way, your contacts' network may also
affect the quality of the call.
3. Update imo version.
Update imo to the latest version in App Store
or Google Play to fix bugs.
If it keeps unsolved, you may send us a
feedback with details as below:
1. The nickname of your contact for the call
2. The problematic date & time
3. A screenshot of the problematic call screen
Thanks for your support.🤗