When you come across calling connection issue,
please try to solve it with below solutions:
1. Call method.
For outgoing calls, please press the call button
for over 1s then release.
2. Network issue.
Try both mobile data and Wi-Fi, to see if imo
can't connect calls under both networks, and
check if your other apps work well.
3. Update imo to the latest version
4. Network restriction
Check with your friends around whether
they can call with imo or not.
If not, then imo is likely to be blocked by the
local government. You or the other side may
contact local VPN supplier for VPN service.
Network restricted areas include:
Qatar, UAE, Jordan, Yeman, Oman, Iran,
Turkmenistan, Uzbekistan, etc.
6. Ensure the caller/recipient online.
You may send him/her messages before
making a call.
Message Status:
Single check '√': not reach.
Double checks '√√': reached;
Round circle 'o': already read.
Red sign '!': network problem.
When he sets Read Receipts ( in settings
- privacy ) as 'nobody', it will not show
a round circle 'o' even after read.
7. Ensure the call recipient is willing to
receive your call.
a. You need to send him/her friend
request and wait for his/her acceptance
b. You are blocked by him/her:
Your call failure shows "your buddy is
not online" and all the messages you
sent always show 1 check (√).
8. Ensure the caller/recipient do not block
imo.
a. Allow and keep imo stay on your phone
background.
b. Remove imo from the lock screen clean
up list of your phone and security apps.
c. Turn on imo call/notifications (sound
/pop up/banner/lock screen, etc.) in
phone system setting.
If it keeps unsolved, you may send us a
feedback with details:
1. The problemed contact:
Does it happen to 1 imo user ( his number
and country code) or all imo users?
2. The caller status:
Does your device keep 'calling' / 'ringing'
or get through? (Timer will count when call
gets through)
3. Can your call get through after a long
time or restarting imo?
4. The problemed date
5. Screenshots of the problem page
Note:
-Please allow 'Upload log' when you send us
feedback. It helps to analyze your case for
quick solution.
-If you mention imo phone call, please let us
know. It may be not supported in most areas.