It is recommended you upgrade imo for better
security, privacy and experience.
1. Privacy issues
1.1. Account number.
The account number is hidden by default except
the account owner. (Do NOT trust others in
revealing your number)
1.2. Privacy setting.
You may modify privacy setting in your profile
page - Security & Privacy, which can solve most
problems.
1.3. Offline setting.
When you leave imo, you can close imo from
your mobile background, which can solve
problems ( e.g. automatically open the app when
an imo call comes ).
1.4. Permission setting.
You can adjust imo permissions in mobile
permission setting according to your needs.
1.5. Account deletion.
If you lost your SIM card, it is
recommended to delete the account on imo:
- Nevigate to your profile page
- Settings
- Account & Security
- Delete imo Account
*Account deletion will clear the account
information which cannot be restored after 14
days.
Within 14 days, you may only resume your
profile, contact list, big groups and block list.
2. Security issues
2.1. Tips for Security.
Do NOT log on unfamiliar devices, click on
unfamiliar links, let out the verification code nor
transfer your group ownership to strangers.
*Imo official/the bank will NEVER ask you for a
verification code on imo.
2.2. About imo official.
Imo official mainly contact you through imo
channels ( e.g. "imo team", "imo support team",
"imo live team" ) about official event, account
/feature status, etc.
*As for imo official team, you can view their
official/official assistant badge on their profile
page.
2.3. Account unauthorized login.
You can delete the unwanted devices through
[Me] page - Settings - Manage Devices.
The removed device can not enter your account
without new verification code.
Kindly provide details as below:
1. Your hacked account number with country code
2. The hack method: Did you give out imo
verification code?
3. The hack purpose: Did they ask for money?
It helps to protect the accounts and property of
you and your contacts.
3. Imo community guidelines
Imo respect every user, religion and aim at
creating a harmonious community.
Pornography, Bloody, Gambling, Drugs,
Counterfeiting official account, Fraud, Spam, etc.
is forbidden.
More details on:
https://imo.im/policies/community_guidelines.html
3.1. How to block/delete someone
Please enter his profile page
- Block/Delete.
*You could view the Blocked list in profile page
- Security & Privacy.
3.2. How to report the misbehaviour
1. Please enter his profile page
2. [Report] and select the violation reason
3. Attach related description, screenshots
4. Click ' submit '
Proper actions including account closure will be
taken accordingly.
Note:
Serious violation may result in permanent ban.
Temporary ban for multiple times may also result
in permanent ban.
Should you have any doubt, you may contact us
through feedback center in imo.