Please troubleshoot as follows:
1. Restart your phone
2. Go to the app store to update imo to the
latest version
3. Restart your phone Wi-Fi
① Android:
Open your phone's Settings
> WLAN
> Restart WLAN
② IOS:
Open your phone's Settings
> Wi-Fi
> Restart Wi-Fi
If the connected Wi-Fi is unstable, please try to
connect to a different Wi-Fi network.Or check if
the Wi-Fi network is normal.
If there is a problem, please contact the
network service provider for maintenance.
4. Restart Mobile data
① Android:
Open your phone's Settings
> Mobile network
> Restart mobile data
② IOS:
Open your phone's Settings
> Cellular
> Restart Cellular Data
5. Restart the imo network connection
① Android:
Open your phone's Settings
> Apps
> Select imo
> Data Usage
> Restart Mobile data and WLAN
② IOS:
Open your phone's Settings
> Select imo in the apps list
> Restart cellular data
6. Confirm whether there is still call credit in
your mobile phone account.
If the fee is owed, the network will be
disconnected. You need to recharge before
you can continue to use the mobile network.
7. For areas that require VPN to log in imo,
we are unable to provide support for this
settings.
You need to purchase a VPN package from
the service provider first.