Your diamonds/beans may be frozen due to
illegal transactions like claiming a refund
maliciously.
You may receive a notification of 'imo live team'
on your Chat list.
Related diamonds/beans will be auto deducted
from your account from the next day. If you
recharge for somebody, it will also be debited
from the diamond receiver.
*Ensure sufficient diamonds in your accounts.
To unfreeze your diamonds/beans,
kindly send us feedback as below after the
debit:
"Apply for diamond/bean unfrozen after
auto debit."
If the account balance is insufficient,
kindly fill up the rest diamond and send us
feedback as below:
"Apply for diamond/bean unfrozen attached
payment screenshots."
Your request will be verified and processed
as soon as possible.
Tips:
1. It is recommended you change your top-up
method or frequency.
If you recharge with debit/credit card, it is
recommended you use your own one.
2. Diamond/bean frozen for multiple times may
result in permanetly frozen.
Thanks for your support.