فقدت رقم الهاتف

1. If your mobile phone number is lost, it is 

 

recommended that you request the phone 

 

operator to recover the same phone number 

 

for you. 

 

 

2. If you can login your account, you may 

 

change phone number in account setting.

 

    It is recommended that you turn on 2 step 

 

verification.

 

 

3. If the sim card is lost and cannot be reissued, 

 

you can provide details as below:

 

① Your imo phone number with country code 

 

② Screenshot of the receipt/document from

 

the carrier to prove you are the owner 

 

③ Screenshot of your ID card

 

Please include the following statement: 

 

"Please cancel my account." 

 

 

We can delete your original account after 

 

reviewing your relevant information and ensure

 

relevant information will be kept in secret. 

 

 

If you retrieve this sim card later, you will have a 

 

new account after login. 

 

You can also tell us directly through in-app Help 

 

& Feedback page.