عدم القدرة علي استلام اشعارات عند مغادرة البرنامج

Please follow steps as below:

1. Keep imo stay on your phone background. 

 

2. Remove imo from the lock screen cleanup 

list of your phone and security apps.

 

3. Turn on imo call / notification options ( sound 

/ pop up / banner / lock screen, etc.) in phone 

setting. 

 

4. Ensure imo tone is active. 

You may modify it in [Me] page - Settings 

- Notifications.

 

5. Keep phone on sound mode. Turn up the 

volume.

 

6. Switch network. 

 

7. Reinstall the latest version.

 

Note:

 

For Transsion ITEL devices, please turn

 

off Do Not Disturb mode then try again.