لا يمكنني رؤية الطرف الأخر في مكالمات الفيديو

If you can't see the other side in video calls, 

 

please check if the other user has turned on 

 

the camera. 

 

 

If the camera was off on the other side, the 

 

other user would receive a prompt reminder. 

 

 

 

You may ask the other user to turn on the 

 

camera by following the below instructions: 

 

Enter phone Settings>find imo>turn on camera. 

 

 

If the camera was on but you still can't see the 

 

other side, please try the below steps: 

 

 

Step 1: Check network connection, restart Wi-Fi 

 

or Cellular

 

Step 2: Restart imo

 

Step 3: Update imo to the latest version on App 

 

Store or Google Play Store 

 

 

If the problem still remains, you can send us 

 

your problem feedback with the below details: 

 

 

a. Contact details

 

Does the problem happen during your video call 

 

with a specific imo user or all imo users? 

 

 

If it is with a specific user, please provide his

 

/her number and country code.

 

 

b. Calling status

 

Does your device keep 'calling' / 'ringing' or get 

 

through (calling time starts counting when the 

 

call gets through) when the problem occurred? 

 

Please indicate the calling status.

 

 

c. Date and Time 

 

Please provide the date and time when the 

 

calling problem occurred

 

 

d. Screenshots

 

Please click "+" to upload call page screenshots 

 

where the calling problem occurred (if any).

 

 

e. Allow upload log

 

Please click “Upload log” before you submit the 

 

feedback.