لا أستطيع استلام الماسات الذهبية بعد إعادة الشحن

Payments may take up to 3 working days to 

 

process. 

 

 

The order status will turn from 'recharging' to 

 

'recharged' for a complete order.

 

 

Please ensure payment succeed and avoid 

 

duplicate orders.

 

 

 

For orders over 3 working days:

 

Could you please provide details listed below 

 

for confirmation? 

 

 

1. Your payment method and date & time

 

 

2. Screenshots of your detailed payment record

 

For Google pay: please include the GPA 

 

(Google Play Order number).

 

 

For Mobile banking: 

 

please provide a screenshot of the successful

 

payment SMS includes the payment time.

 

 

3. The phone number with the country code 

 

which places the recharge order.

 

(eg. +911234567890, ignore '0' before the 

 

main number)

 

 

4. The problem order number.

 

Please enter [Me] page 

 

- Tap the diamond icon 

 

- imo wallet

 

 

 

Possible solutions:

 

1. For unsuccessful recharge order 

 

You may complete the payment, then you would

 

receive a payment notice from Google or other

 

payment methods.

 

 

2. To refresh your Google order:

 

- Clear the Google Play Store data cache in the

 

app settings

 

- Re-log into your Google account and enter 

 

the payment page

 

- Confirm your order again and then wait for 

 

the process.

 

 

If it remains unsolved, you may claim a refund

 

from Google wallet.

 

 

Tips:

 

How to get my GPA(Google Play Order no.) 

 

for check?

 

 

Method 1:

 

After you buy something on the Google Store,

 

you get a confirmation email that you can use

 

as a receipt. 

 

You can find your order number on this receipt.

 

eg: GPA.1234-1234-1234-12345.

 

 

 

Method 2:

 

1. Visit pay.google.com/ and sign in with your 

 

Google account.

 

2. On the left, click Activity.

 

3. To get your receipt, select an order. 

 

 

Click to view detailed instructions on Google:

https://support.google.com/googleplay/answer/2506346?hl=en

 

 

3. For other payment methods:

 

Contact the customer service of your payment method.

 

 

For iOS payment:

 

You may review the status 1-2 days later.

 

 

As high privacy of IOS system, we can not 

 

further check your order. If it keeps unsolved, 

 

you may claim a refund from App Store. For 

 

more possible solutions, please contact 

 

customer service of Apple.